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Troubleshooting Tips

If so-net.ne.jp is online but you are having trouble getting the website to load, To resolve the problem, try one of the solutions below:

Browser Related Problems

Force your browser (Chrome, Firefox, Explorer, etc.) to refresh the webpage by pressing CTRL + F5 keys at the same time.

Clear cookies from so-net.ne.jp and your web browser's cache to make sure that you have the latest version of the web page.

If you have recently installed a browser plug-in or firewall software that might be causing trouble. Try either disabling it temporarily or un-installing it.

Open a new tab and check if you can reach another website like google.com.

Fix your DNS Problems

The Domain Name System (DNS) is a server that translates the website's domain name into the IP address so your browser can connect to so-net.ne.jp. Typically your Internet service provider (ISP) runs DNS for you. The inability to open so-net.ne.jp by domain name usually indicates a DNS problem.

Try accessing the so-net.ne.jp via its IP address directly. If you can access the so-net.ne.jp using its IP address but not its domain name, chances are that you have a DNS problem.

Turn off your router and wait a few seconds, then turn it back on again.

The problem might be your DNS cache outdated or corrupted, You have to flush it out. For Windows:
open command prompt and type "ipconfig /flushdns".

If you can access so-net.ne.jp from an alternative network like your mobile internet connection or office Internet connection, But so-net.ne.jp is not working on your computer, Try changing your DNS to a public DNS service like Google Public DNS or OpenDNS.

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